Guest Service Points  

Department in Gold / Top 5 = 5 points
Department Above Property Composite and Above 2% Goal = 4 points
Department Below Property Composite and Above 2% goal = 3 points
Department Below Property Composite, Positive Shift but Below 2% goal = 2 points
Department Below Property Composite and Negative Shift = 1 point

Property Composite: >= 4% (score 5), >=3% and <4% (score 4),  >=2% and <3% (score 3),  >0% and <2% (score 2),  <=0% (score 1)

Recognition Points

Did the Team Member receive any Hero Cards (manager and below levels)?

  • No Hero Cards – award 0 point
  • 1 to 4 Hero Cards – award 2 points
  • 5 to 7 Hero Cards – award 3 points
  • 8 to 10 Hero Cards – award 4 points
  • 11+ Hero Cards – award 5 points

 

Tangible Improvement Idea Implemented (below manager level only) – award an additional 1 point

Tangible Improvement Idea Implemented outside of their home department (manager level only) – award an additional 2 points

Inspiration in Action (manager level only) – award 4 points

*Please note the maximum recognition points a team member can receive is 5*

Team Member Actions

Please follow the included chart to determine how many points to award your Team Member based on active discipline and their current attendance status.

Discipline Level  Points 
0 – 1 occurrence 5 
1.5 – 3 occurrences 4
3.5 – 4.5 occurrences 3 
5 – 6.5 occurrences 2
7+ occurrences or if on a Final/Suspension related to the below types of discipline 0
For the below, subtract the number of points indicated after reviewing the attendance occurrences
*Please note the minimum points a team member can receive is 0*
1 Written Warning -1
Multiple Written Warnings -2

Written Warnings, Final or Suspension must relate to the following:

  • Poor Performance
  • Misconduct
  • Improper Call Out 
  • No Call No Show (NC/NS)