Recognition
Team members achieve additional points for their positive contributions recognized throughout the year.
All documented recognition is to be considered. Examples of documented recognition:
- Great People in Action e-Cards
- Great People in Action High Fives
- Great People/Leader Awards
- Customer Comment Cards
- Customer Survey Feedback
- Emails/Notes from Colleagues or Management
- Emails/Notes from External Parties, Vendors, Partnerships
| Recognition Level | Points |
|---|---|
| Great People/Leader Award | 5 |
| More than 15 | 4 |
| 10 – 15 | 3 |
| 5 – 9 | 2 |
| 1 – 4 | 1 |
| No Recognition | 0 |
Team Member Actions
Discipline is issued to advise Team Members of performance concerns. All records of discipline within the last 12 months are to be included. Note: Discipline related to variances is subject to the department variance
| Discipline Level | Points |
|---|---|
| No Discipline | 5 |
| 1 Verbal | 4 |
| Multiple Verbal | 3 |
| 1 Written | 2 |
| Multiple Written | 1 |
| Final Notice or Suspension | 0 |
Guest Service Score
Guest Service (CX) is measured as an average of the improvement in CX drivers. Department composite scores are to be used for departments rated in the CX Survey; the property composite score is to be used by Central Services.
Property Composite | Points |
Greater than/equal to 4% | 5 |
Greater than/equal to 3% | 4 |
Greater than/equal to 2% | 3 |
Greater than 0%, less than 2% | 2 |
Less than/equal to 0% | 1 |